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Question 1 of 10
1. Question
1. Which of the following statements use the listening skill of reflection?
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Question 2 of 10
2. Question
2. If a patient is having difficulty saying the right words, you should ____________.
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Question 3 of 10
3. Question
3. Open-ended questions are good for obtaining information, but it is better to ask questions that can be answered with a “yes” or “no” if ___________.
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Question 4 of 10
4. Question
4. Communication only occurs when _____________.
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Question 5 of 10
5. Question
5. Nonverbal communication occurs through __________.
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Question 6 of 10
6. Question
6. If a patient says something that raises a question in your mind, you should __________.
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Question 7 of 10
7. Question
7. When a patient is angry, you should ______________.
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Question 8 of 10
8. Question
8. When speaking, it is important to _____________.
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Question 9 of 10
9. Question
9. List the five “don’ts” of communication.
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Don’t:
1.
2.
3.
4.
5.
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Question 10 of 10
10. Question
10. It is best if our conversations with patients focus on ______________.
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