COMMUNICATION

1. Which of the following statements use the listening skill of reflection?

2. If a patient is having difficulty saying the right words, you should ____________.

3. Open-ended questions are good for obtaining information, but it is better to ask questions that can be answered with a “yes” or “no” if ___________.

4. Communication only occurs when _____________.

5. Nonverbal communication occurs through __________.

6. If a patient says something that raises a question in your mind, you should __________.

7. When a patient is angry, you should ______________.

8. When speaking, it is important to _____________.

9. List the five “don’ts” of communication.

10. It is best if our conversations with patients focus on ______________.