OCCURRENCES GRIEVANCES AND COMPLAINTS

1. What does HFEMSD stand for?

2. Which of these events are not required immediate reporting to and investigation by Atlas for ultimate reporting to HFEMSD?

3. When should Occurrences of physical, sexual or verbal abuse and misappropriation of property be reported?

4. When should a FULL report for all other occurrences be submitted?

5. An Accident or a situation that might result in an accident is reported to the HFEMSD.

6. Patients have the right to make a complaint at any time.

7. Who is contacted immediately if you witness or are involved in any event that falls into an occurrence category?

8. The agency does not need to document both the existence of the complaint and the resolution of the complaint.

9. All suspected and actual complaints, incidents, and occurrences need to be reported and a ________ form should be filled out and submitted to the office administrator immediately.

10. Most complaints are not valid, and once you tell Patients they are wrong, they will see your point.